Contact Us

CUSTOMERS

For any questions or feedback, please  feel free to reach out to our Customer Experience team through our support page or email us at support@jenascosmetics.com.

Please note: Once an order is placed, cancellations or adjustments are not possible.

For order updates, you’ll receive your tracking information via email and WhatsApp once your package has been shipped.

During peak seasons, shipping may take longer due to high demand. We truly appreciate your patience and understanding as we work to fulfill your orders as quickly as possible.

COLLABORATIONS

For inquiries, kindly send only one email to jenascosmeticscollabs@gmail.com. Please note that messages sent to any other email address will not be reviewed.

Multiple emails will push your message to the back of the queue as we respond in the order they are received (oldest to newest). Thank you for your understanding and cooperation!

*Please note: Our Customer Experience Team only operates on business days (Monday - Saturday). We aim to respond to all enquiries within 1-3 business days.