Jena’s blends natural ingredients with modern science to create clean skincare and haircare inspired by Middle Eastern beauty rituals.

Jena's products are available exclusively at jenascosmetics.com. Currently, we ship to Europe, the USA, the UK, and the Middle East.

All discounts and special offers are shared through our social channels and newsletter. Be sure to subscribe to our newsletter to stay updated and enjoy subscriber-only deals.

Please see the complete list of countries we ship to on our Shipping page.

Please see the approximate shipping durations on our Shipping page.

You’ll receive a tracking link by email and WhatsApp as soon as your order is shipped. If you have any questions, please contact the shipping company directly and provide them with your tracking number. If you can’t find your tracking information, don’t worry—just reach out to us at support@jenascosmetics.com, and we’ll be happy to assist you!

Yes, you can return your unused and unopened Jena's products free of charge within 30 days after the shipment arrival date. Please consult our return policy and instructions on our Returns page.

All discounts and special offers are shared through our social channels and newsletter. Be sure to subscribe to our newsletter to stay updated and enjoy subscriber-only deals.

We accept the following payment methods: Bancontact Credit Cards: Mastercard, VISA, Maestro, PayPal Apple Pay Google Pay Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal.

While we process payments in AED, you’ll simply pay in your local currency, using the current exchange rate, with no extra fees.

UAE: No, you will not have to pay any import duties. All orders shipped within the UAE are domestic and duty-free. International: Orders shipped outside the UAE may be subject to import duties, taxes, or customs fees depending on your country’s regulations. These charges are the customer’s responsibility and are not included in your order total.

There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing support@jenascosmetics.com so we can help you further.